Information We Collect

We collect different types of information depending on how you engage with our services. Not all of this happens automatically—much of it comes directly from you when you decide to share it.

Personal Information You Provide

When you sign up for our courses, contact us, or register for events, you might give us:

• Your name, email address, and phone number
• Billing and payment details for course enrolment
• Professional background and career interests
• Educational history and qualifications
• Any information you include in messages to our team

Information We Collect Automatically

When you visit our website, certain technical information gets logged automatically. This helps us understand how people use the site and where we can improve:

• IP address and general location data
• Browser type and device information
• Pages you visit and how long you stay
• Referring websites and search terms used
• Operating system and screen resolution

How We Use Your Information

We don't collect data just to have it sitting in a database somewhere. Everything we gather serves a specific purpose related to delivering better educational experiences.

Sometimes we'll send you information about new courses or updates to our programme. You can opt out of marketing emails anytime—there's an unsubscribe link at the bottom of each message. Course-related communications (like schedule changes or important announcements) will still come through because they're essential to the service you signed up for.

How We Share Information

We're not in the business of selling your data. When we do share information with others, it's limited and purposeful.

Service Providers We Work With

We partner with trusted companies that help us run our business. These include:

• Payment processors who handle transactions securely
• Email service providers for course communications
• Cloud hosting services where course materials live
• Analytics platforms that help us understand site usage
• Customer support tools for managing enquiries

These providers can only use your information for the specific services they provide to us. They're bound by confidentiality agreements and can't use your data for their own purposes.

Legal Requirements

Occasionally, we might need to disclose information to comply with Australian law, respond to valid legal requests, or protect the rights and safety of celariphira, our students, or others. This doesn't happen often, but when it does, we'll only share what's legally required.

Your Rights Under Australian Privacy Law

The Privacy Act 1988 and Australian Privacy Principles give you specific rights regarding your personal information. Here's what you can do:

1. Access Your Information: Request a copy of the personal data we hold about you. We'll provide this within 30 days.
2. Correct Inaccuracies: If something's wrong or outdated, let us know and we'll fix it promptly.
3. Request Deletion: Ask us to delete your information when it's no longer needed for the purposes we collected it.
4. Restrict Processing: Limit how we use your data in certain circumstances.
5. Object to Processing: Challenge our use of your information for specific purposes like direct marketing.
6. Data Portability: Receive your data in a structured format that you can transfer to another provider.
7. Withdraw Consent: When we're processing data based on your consent, you can withdraw it anytime.

To exercise any of these rights, contact our privacy team using the details at the bottom of this page. We'll respond within a reasonable timeframe, usually within 30 days. If your request is particularly complex or you've made multiple requests, we might need a bit longer—but we'll let you know.

Making a Complaint

If you're not happy with how we've handled your personal information, you can lodge a complaint with us directly. We take all complaints seriously and will investigate thoroughly. If you're not satisfied with our response, you have the right to complain to the Office of the Australian Information Commissioner (OAIC).

Data Security and Storage

Protecting your information is something we think about constantly. We use industry-standard security measures, but let's be honest—no system is completely foolproof.

Security Measures We Employ

• Encryption of data in transit and at rest using TLS/SSL protocols
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Secure password policies and multi-factor authentication for staff
• Regular backups stored in secure, encrypted environments
• Incident response procedures for potential breaches

We store data on servers located in Australia using reputable cloud service providers. Our hosting partners meet strict Australian data protection standards and maintain comprehensive security certifications.

Data Retention Periods

We keep your information for as long as you're actively engaged with our services, plus a reasonable period afterwards. Here's roughly how long we hold different types of data:

After these periods expire, we'll securely delete or anonymise your information unless we're legally required to keep it longer.

International Data Transfers

While we primarily store data in Australia, some of our service providers operate globally. When your information leaves Australia, we ensure it's protected by appropriate safeguards:

• Standard contractual clauses approved by Australian regulators
• Verification that recipient countries have adequate privacy protections
• Binding corporate rules for international service providers
• Your explicit consent where required by law

These transfers only happen when necessary to deliver our services—for example, if we use an international email platform or cloud hosting provider. We're selective about who we work with and only partner with companies that demonstrate strong privacy practices.

Children's Privacy

Our services target adult learners and professionals. We don't knowingly collect information from anyone under 18 without parental consent. If you're under 18 and interested in our courses, please have a parent or guardian contact us to discuss appropriate arrangements.

If we discover we've accidentally collected data from someone under 18 without proper consent, we'll delete it promptly.

Changes to This Policy

Privacy laws and our business practices evolve. When we update this policy, we'll change the date at the top and notify you if the changes are significant. We might send an email or post a notice on our website—depends on the nature of the changes.

We encourage you to review this policy occasionally. If you continue using our services after we've updated the policy, we'll take that as acceptance of the changes.